FSA Automotive Solutions
FSA Showroom Manager®
FSA Automotive has developed an economical computerised solution that has been designed specifically for the retail automotive market and proactively supports your FSA compliance within the dealership whilst driving incremental revenue. This process can be installed on to stand alone Pc’s within the dealership for single sites or accessed online via your own web Portal hosted on our secure servers ideal for larger dealerships or dealer groups.
Of course software alone is only a benefit if used effectively, which is why our experienced automotive industry consultants will consult with you on process implementation and user training that is carried out at a variety of levels ie, senior managers, business managers, sales execs, continuous improvement visits ensure that your business not only sustains focus on effective compliance but endeavors to achieve the maximum return from your investment in being authorised.
The "FSA Showroom Manager"® process takes sales executives / business managers through a customer facing on screen logical, friendly fact-find and recommendation procedure that aligns with your sales process. A couple of mouse clicks and it's all done, the customer signs electronically onto your recommendations page to verify the process, printing paper copies for customers records and dealership deal files, whilst saving a soft copy back to your database for simple auditing. If at some time in the future you need to prove that all the right boxes have been ticked, the information is there at your fingertips.
Self auditing at the end of the month could not be easier with a simple reporting suite, that enables real time management of your process, eliminating the need to hunt through deal files.
The "FSA Showroom Manager"® process would be worth the investment if all it did was keep you out of trouble. But its contribution to your business is far more positive than that, Users prove that when the dealer goes through our structured "FSA Showroom Manager"® Process of qualification and customer data capture with every customer, in a compliant and professional presentation, the customer gains a better understanding of the dealers responsibilities of due care in assessing their needs. Recommending products, in a professional manner that match their needs has lead to an increase in the purchase of insurance products, ultimately increasing the dealer’s bottom line.
Q. So how do you improve profitability and turn salespeople into great FSA administrators?
A. FSA Automotive's Showroom Manager Process.
FSA Compliance Consulting
A consultant will visit your dealership and provide on-site advice and guidance on becoming FSA compliant, consulting on implementing FSA procedures and processes in your business.
These visits would be tailored individually for your specific needs. To achieve and maintain compliance an FSA procedure should be an integral part of your sales process and management culture.
FSA Compliance Health Check
Since 14th January 2005, when the regulator first imposed legislation on our industry, many dealerships have implemented FSA processes and feel that they are compliant. Understanding of the FSA has evolved and many original processes implemented are now found to be obsolete and not conducive to achieving maximum return for your investment in FSA registration. An FSA Automotive consultant will conduct a one day on-site compliance audit and review your processes to not only give you a high-level overview of any areas which you need to develop but will also identify any areas of concern which may lead to complaint or FSA compliance failure and highlight your opportunity to increase revenue.
This review would consist of a consultant visiting your site and reviewing your current FSA position in respect of the requirements of Senior Management Systems and Controls (SYSC), Training & Competence, Insurance Conduct of Business (ICOB) and the topical issues of the reporting requirements (RMAR), financial promotions, Initial Disclosure Documents, FSA sales process procedures on the showroom floor, complaints handling and claims handling.
Mystery Shopping
This service is designed to test your sales process to ensure compliance. A trained consultant would visit your dealership anonymously as a potential customer with a view to experience the sales process on purchasing a car and relevant insurance products. A full report would be completed for the authorised person that will highlight any shortfalls or potential rule breaches in the sales process and provide appropriate recommendations. The FSA will be using Mystery shopping as one of the tools deployed in monitoring regulated Automotive Dealers during 2007 and this service is a good way of demonstrating to the regulator your company's commitment to FSA compliance.
RMAR Reporting
Completing RMAR report for your dealership using FSA Automotive's RMAR template, designed by our industry experts for use in our industry.